For enabling somes debug:
On the Management server run this command:
fw debug fwm on TDERROR_ALL_ALL=3
and install the policy, in the install window you will see detailed installation messages, read the last part to see the reason for failing to install and at what stage it happened. To turn off debug use:
fw debug fwm off TDERROR_ALL_ALL=0
Run the following debug command on the module console:
fw debug fwd on TDERROR_ALL_ALL=3
fw fetch ip_of_management
To turn off debugging run the command:
fw debug fwd off TDERROR_ALL_ALL=0
Send the cpd.elg file from firewall and fwm.elg file from mgmt to the support.
cpd.elg dile is located under $CPDIR/log on the firewall and mgmt station $FWDIR/log where the fwm.elg